Friday, February 26, 2010

Two Truths and a Lie: Round Two

Last night, Sistergirl and I went to Athenos’s “Two Truths and a Lie” event at Cellar 56 in Atlanta. Although I’ve been back in Atlanta for months, I haven’t had too much time to go out, so I was looking forward to the event. Plus, this was my first “blogger event” through 20SB, who had been contacted by Athenos’s PR team to select some VIP bloggers to attend.

Google map directions in hand, I picked up my sister from her dorm and we headed out at around 5:30. Neither of us had been to Cellar 56, and we were both very impressed. Set back from the road, the building had a bit of the rustic look so many Italian restaurants aspire to replicate. We felt like we were walking into a hotel restaurant, all tiles and echoes in the entrance foyer.


We were a few minutes late thanks to some nighttime traffic, so when we arrived there was already a nice crowd. I checked in with Star 94, who’s on-air personality Cindy was hosting, while Sistergirl handed over her ID to the bartender (I feel so weird not being carded anymore—I can’t look that old, can I?).

The food selection was small but tasty. True to their promise, Athenos had supplied a nice variety of items featuring their hummus and feta cheese. I tried these delicious feta-stuffed peppers with rosemary olive oil, and Sistergirl munched on pita chips and what must have been their roasted red pepper hummus, but was green and sweet (and yummy). Fortunately, we were gifted with some coupons for their products, so a trip to the grocery store is in order.

The appetizers were paired with wine, and the glasses were generous. Finding some seats at a tall table, Sistergirl and I chatted while the Star 94 team set up the contest.

Oh, the contest. I was so confident in my pop culture knowledge and Sistergirl’s more obscure trivia that we thought we had the game in the bag. I watch E! regularly, and TMZ is my guilty pleasure. We were knocked out in the first round.

It went like these, eight teams of two faced off against each other to answer which of three statements was a lie. The first team to reach five correct answers made it to the next round, and so forth until two teams were left. Sistergirl and I were quick with our buzzer, but answered wrong, giving our opposing team the opportunity to steal, and steal they did, making it to the second round before they were disqualified.

The contest was fun, even if we lost. Sistergirl and I had a great time, and Athenos did an excellent job with the event. It was well organized, and I was introduced to a gorgeous restaurant that I will definitely be visiting again.

Monday, February 22, 2010

Two Truths and a Lie: A Truth about a Lie

I am not a very good liar. Sure, I can keep a secret, but I am a terrible liar.

When I was a kid, I lied for attention. I told stories about witnessing bad guys commit crimes or flowers that granted wishes. I made up stories, and as I grew up, those kinds of lies turned into fiction and poetry.

As a teenager, I lied to get out of trouble. I didn’t know who broke the picture frame, or I had no idea that I had gotten home so late past curfew. It never worked.

So, as an adult, I rarely lied to begin with. When I did, it was for the sake of someone else, to save them the embarrassment, or to play along with a game. But even then, I couldn't hold a straight face, and I utterly failed at games like "Two Truths and a Lie." I just didn’t lie for myself anymore; at least, that's what I told myself.

Once, in college, several classmates of mine were discussing immigration and border control. These classmates were well educated, but what began as a political debate quickly turned into an outright attack on immigrants. Annoyed and insulted, I interrupted their conversation and self-righteously told them, “You know, my dad immigrated here to start a new life.”

Oh, how the backpedaling began: “We didn’t mean people like you! No, we meant those other, illegal aliens.”

It was a total lie. While it was true that my great-grandfather immigrated here from Italy, and I have cousins in Puerto Rico, my dad was born in America—and wasn’t I being just as awful by creating this false history of a father who risked his life to travel across Latin America to start a new life for his children? I appropriated the story of a man I knew to teach a lesson I wasn’t qualified to teach, and I felt awful.

But they believed me.

I let it go on for a little while until I couldn’t listen to the backpedaling anymore, and I confessed that my family was Italian-American, but three generations ago, they were immigrants, too, and people hated them for it then. I thought they might have seen the point I was trying to make, but there was no moment of inspiration, no epiphany, no magical, after-school-special moment: my classmates were pissed.

One of the girls didn’t speak to me for an entire day, which doesn’t sound like much, but she was my roommate at the time, too. Later, she would pull this story up as an example as to why I was a terrible friend to her. She remembers it because she was embarrassed; I remember it because I felt awful for the lie.

I can forgive a lie, but I do my best not to tell them. Even with the best intentions--or the most misguided ones--lies won’t solve anything. I wanted to teach my classmates a lesson. Instead, I looked like an idiot, and they didn’t learn anything.

It applies to PR, too. You might have your client’s best interests in mind, but the whitest of white lies still isn’t a solution. Eventually, the truth will come out, and regardless to what that truth is, people will wonder why you lied in the first place.

So maybe it’s for the best that I’m not a very good liar. Not telling the truth just isn’t an option in PR, and it shouldn’t be.

That all said, I am a little curious: What is the worst (or best) lie you ever told? Anonymous comments are turned on, so keep your real name a secret of you'd like, but tell me your untruth.

[In the spirit of truths and lies, here's some full disclosure for you: This post is for the Athenos Two Truths and a Lie Party in Atlanta, where they're giving away lots of cool stuff, including a free trip to South Beach! I'm going, so if you're local and thinking about attending, RSVP here.]

Monday, February 8, 2010

Super Bowl Ads 2010

This year, my sister, brother and I played Super Bowl Ad Bingo. We typed up as many Super Bowl advertisement clichés we could think of (with the help of the Internet) and randomly assigned them to half a dozen 5x5 grids. In between the game, which was fun because my brother is a loud, vocal Colts fan and...I'm not, we called out the different tropes we saw.


By the end of the first quarter, my brother had won Bingo, but we continued the game to try to fill out the full grids. Unsurprisingly, we were able to fill out at least 3/4 of each of the cards. It seems like this year, a lot of advertisers fell back on things they knew worked, or thought they knew worked. There were very few outstanding commercials, and I was a little disappointed. E-Trade returned with the third installment of its talking baby commercials, and a certain Web domain provider continued using sex to sell online services.

I think the few ads that did stand out, however, did so by turning clichés on their head, targeting a broader audience then 18- to 35-year-old males (sorry, guys!) and using their brief time to tell a story. I'd love to see more commercials like these in the future, both in coveted Super Bowl spots and during regular programming.


This year, Coca Cola teamed up with The Simpsons for a funny, weird ad about their product. They take their story lines about the "power of Coco Cola" and throw it into the Simpsons universe. It's not a very rememberable spot, but it's cute--not a word I'd think to use to describe the Simpsons!


One of the clichés I included was a company re-brand, and it wasn't something I was sure that we would see. Re-brands are risky, and even my sister, another communications/business student, was confused as to how a company could re-brand with the Super Bowl (I think the example I gave her was if a certain Web domain provider decided to stop using breasts to sell services and focused on what they actually offered).

Then, we saw the Google Parisian Love ad. It was sweet, simple and it told a story. I like that in an advertisement, and I liked that the target audience was families and people who might not be very technologically savvy. It was a nice change to the usual Super Bowl ad fare.


My favorite spot this year was by far the toy monsters commercial for Kia. It's so cute and clever--there are no words. I want those toys. And maybe that car. But mostly the toys.

There were a few other great ads from Intel, Monster.com and Budweiser, but I think these three stood out as my favorites. What are your thoughts? Who would you include in your top spots?

Friday, February 5, 2010

A Lesson in AmazonWin

Amazon may have had its share of service hiccups, but the site has consistently gone above and beyond at the individual customer service level. This is a story of ineptitude, not by any fault of Amazon, but because of my own inability to read directions. Yet in spite of the massive amount of customer fail on my part, Amazon continued to be helpful.


About a month ago, I made several Christmas purchases that resulted in some free credits to use in the MP3 and On Demand stores. I redeemed them in the store and deleted the e-mails. Some of the credits, I used right away, but most of them I let sit, forgetting about them.

This week, I decided to purchase some Lady Gaga songs I wanted and I was pleased to see I had $6 of credits available. I made my purchases and went on my way until I saw my credit card had been charged. Confused, I e-mailed Amazon, who refunded my card and apologized for the error.

I tried again to buy another song, and once more my credit card was charged. This time, when I e-mailed amazon, I told them I thought I had $5 of music credit and $1 in On Demand credit, and I didn't understand why I was being charged. Amazon quickly wrote me back to tell me that in fact all my credits were in the On Demand store, and this was why I had been charged for my music downloads. Once again, they refunded me, and more, gave me some credit for the Mp3 store!

So now, deciding to just use up my On Demand credit and get it gone, I bought a video from the On Demand store. For a third time, my credit card was charged, and for a third time I e-mailed Amazon. The customer service rep promptly explained that the credit applied only to certain videos in their selection of television downloads, and offered once more to refund my purchase.

Although Amazon can have some of the blame for making the promotional credit system difficult to navigate (particularly when you delete the original e-mails), 90% of the problem resulted from my own misunderstanding and mistakes. Amazon could have said, "Sorry, your fault," and moved on. Instead, they refunded my purchase and explained why the promotional credit couldn't be used in each case. Although I wish the site explained how the promotional credit works in a more accessible location, I am very pleased by Amazon's response.

I'm not too worried about the promotional credits--they were a free gift--but I am so happy with the level of service I received from Amazon's service reps. Thank you, Dan and Ravichandra, and thank you, Amazon, for training sympathetic and helpful service reps.

Wednesday, February 3, 2010

Warning Signs

Since moving back to Atlanta, I have been using local Web sites and community-based listings to aid me in my career search. Of these, craigslist has been a constant source of leads. As you are aware, the want-ad behemoth lets companies post job listings for free or for a low cost, making it an important, low-cost tool. Unfortunately, that also means not all of these leads are legitimate.

I am shocked by the sheer number of positions that claim to be entry-level public relations jobs. I have found everything from cold-calling, customer service jobs to borderline pyramid schemes masquerading as marketing jobs.

One of the biggest warning signs I've found for these jobs is the requirements. When a listing announces: ENTRY LEVEL NO EXPERIENCE NECESSARY WE WILL TRAIN!, I know they aren't looking for skilled professionals. What I want to do requires four years of study, and another two training as an intern. I am the first of my family to earn a bachelors, and I am proud of my education. I don't want to learn to sell in two weeks just to make calls off a list.

Language is usually a hint, too. Promises of huge earnings in one year or commission-only compensation sets off loud alarm bells. Excitement that can only be expressed in ALL CAPS isn't something I want from a firm, nor are promises of incredible rewards.

The frequency of these posts, or a large number of openings, is another sign. It tells me that turnover is great, and if the positions were as incredible as the company is claiming, why would there be so many openings?

One last warning sign I have come across is the call for a head shot. Head shots are perfectly fine when you are auditioning for an acting job, but not for a PR professional. Why is my appearance important if I am a communicator? I want to write content and strategy, not show off my good looks. When a job asks for a head shot, it tells me that they aren't looking for communicators, they are looking for pretty girls and guys to sell sex, not their client.

I am sure that there are people who are right for these jobs, but they are not what I want to do. Weeding through the clutter has made me all the more driven to find that right position, but it's tough. What sets off your alarm bells when looking for a job?

Image copyright National Geographic.

Monday, February 1, 2010

Online Tools for Your Career Search

Over the past year, I have been keeping track of the positions I apply to in a spiral-bound notebook. After every query and cover letter, I would write down the date, the name of the company, the position and the person I contacted. Later, I would try to update the entry with any responses I had received or telephone interviews. The method worked, and it was a great way to keep my thoughts organized until, one day, I couldn't find my notebook.


For someone as ingrained in digital technology as I'd like to say I am, I am surprised it didn't occur to me sooner to use online tools to keep track of my career search. It's one of those "No, duh!" moments, complete with a Valley girl accent and an L on the forehead. So, this weekend, I transfered the past two months of my career search to Google Calendar, using the task feature to make notes of jobs I would like to apply to or steps I should take.

So far, using Google Calendar has made my search a lot easier to keep track of. Instead of pages and pages of notebook paper, I can quickly search a calendar to find out when I last spoke to a particular contact and if he or she had responded. The calendar also makes me more accountable--you can see in the graphic below that there was a week I didn't apply to any positions or speak with any contacts. It's a lot harder to ignore inaction, and patterns in when I am applying for jobs are easier to see (in fact, that blank week was the week of my search for a parttime job, which I have not included in this calendar).


Now that I have been using Google Calendar for about a week, I have been looking for other tools to make my career search easier. I already use Google Docs to keep online and accessible versions of my resume and writing samples, and the cart features on a number of job search sites are extremely useful. Xmarks, an extension for FireFox and Chrome, is a great way to keep track of links to the places I'd like to work so I can quickly check on their recent job postings, and I use Reader to keep track of a number of feeds from companies and career advisors. What tools have you used in your search?

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